Easygenerator’s Learner Satisfaction Survey is a built-in NPS feature. This survey is a one-point questionnaire for your users to rate their learning experience, helping you measure whether they are happy with a course or not.
After finishing the course, learners can respond to the survey on their overall experience of the course.
Besides NPS, we also advocate following up with short, open-ended questions to gather feedback immediately after each module. Learners can give specific feedback as soon as they complete a module or a chapter. This helps you capture input on the usefulness of the individual topics, so you can fill in any gaps. Here’s an example:
Feedback options like these stimulate learner interaction, which is proven to be one of the key ingredients of successful learning programs.
This scenario does not cover the usual method of using Smile Sheets, because course creators are subject matter experts (SMEs) who want quick, concise feedback and often don’t have time to analyze lengthy feedback. A combination of NPS and short questions gives SMEs all the input they need to make changes or improve the content later.
Read the next article as part of the e-learning best practices blog series: “First curate, then create a course“