About this template

Business phone calls are integral to most organizations. There are a number of steps that can be taken to ensure a positive experience over the phone by focusing on tone, preparation, and processes. This phone skills training course for excellent service helps to train your employees, especially those that work in customer service. It covers phone etiquette, phone skills, and best practices to provide the best service.

This template covers information about:

• Phone etiquette
• All about phone calls
• Tips for listening and speaking
• Reducing missed calls

This template is for:

• HR Managers
• Team leads or managers
• Anyone who needs to train people about this topic

How to use and customize this template

This course on phone skills for excellent service gives the most universal and crucial information on this topic. We added some empty sections and question fields that you can customize to make the organization’s template relevant. If you don’t need to and want to use the template like it is now, you are free to chuck these parts. In that case, the only thing you need to do is change details like your organization’s name and the training duration.

Feel like changing the template up entirely? You are welcome to. You can change anything about the template. It’s also possible to remove sections, add new ones, add additional questions, and add different content. Keep in mind that you need to define learning objectives for each new or changed section. Our advice? Learn how our templates work, then turn it into whatever works best for you.