About this template

Businesses deal with all different types of customers. Often, they can be dissatisfied with either your service or product and choose to complain. Businesses must learn to handle these complaints effectively and turn these customers into happy customers. This course gives a few tips and tricks on how to provide the best customer service and effectively handle complaints.

This template covers information about:

• Why do customers complain?
• Tips for speaking to upset customers
• Questions to ask upset customers
• How to prevent customers from getting upset

This template is for:

• HR Managers
• Call center managers
• Team leads or managers
• E-learning specialists
• Anyone who needs to train people about this topic

How to use and customize this template

This course on effectively managing customer complaints covers the most universal and crucial information on this topic. We added some empty sections and question fields that you can customize to make the organization’s template relevant. If you don’t need to and want to use the template like it is now, you are free to chuck these parts. In that case, the only thing you need to do is change details like your organization’s name and the training duration.

Feel like changing the template up entirely? You are welcome to. You can change anything about the template. It’s also possible to remove sections, add new ones, add additional questions, and add different content. Keep in mind that you need to define learning objectives for each new or changed section. Our advice? Learn how our templates work, then turn it into whatever works best for you.