Chat support is becoming a preferred method of communication. Learn how to enhance your customer experience over chat.
About this template
When it comes to supporting customers, businesses leave no stones unturned. They go where the customers go. Customer support live chat is a frequently used option that customers often prefer over speaking directly on the phone. Use this template to give employees all the tips and tricks they need to provide the best support to customers over chat.
This template covers information about:
- Communicating with customers over chat
- Live chat features
- Tools and templates
- Chat best practices
This template is for:
- Customer support managers
- E-learning specialists
- Team leads
- Anyone who needs to train people about this topic
How to use and customize this template
This course on communicating with customers over chat covers the most universal and crucial information on this topic. We added some empty sections and question fields that you can customize to make the organization’s template relevant. If you don’t need to and want to use the template like it is now, you are free to chuck these parts. In that case, the only thing you need to do is change details like your organization’s name and the training duration.
Feel like changing the template up entirely? You are welcome to. You can change anything about the template. It’s also possible to remove sections, add new ones, add additional questions, and add different content. Keep in mind that you need to define learning objectives for each new or changed section. Our advice? Learn how our templates work, then turn it into whatever works best for you.