About this template

Does your organization have customers and do you want to increase their satisfaction, retention, and loyalty? Satisfied customers are a great way to ensure ongoing revenue and new clients. Support influences their happiness, engagement with your organization, loyalty, and feedback more than anything. Provide your customer support reps with plenty of knowledge and skills to offer your customers the best experience they could wish for.   

This customer support training template covers information about:

• What customer support is
• What empathy is and how you can develop it
• How to listen to and understand customers
• How to have a better conversation
• Positive language and improving the mindset

This template is for:

• L&D professionals
• Instructional designers
• Customer support managers

How to use and customize this template

This customer support training template covers the most universal and crucial information on this topic. We added some empty sections and question fields that you can customize to make the template relevant for your organization. If you don’t need to and want to use the template like it is now, you are free to chuck these parts. In that case, the only thing you need to do is change details like your organization’s name and the training duration.   

Feel like changing the template up entirely? You are welcome to. You can change anything about the template. It’s also possible to remove sections, add new ones, add additional questions, and add different content. Keep in mind that you need to define learning objectives for each new or changed section. Our advice? Learn how our templates work, then turn it into whatever works best for you.