About this template

Ensuring the best support to your customers over email can help to keep them happy and ultimately improve retention. It is an art, however, to be sure that customer’s problems are being solved in an effective and timely manner, while also building a relationship and keeping them happy. Learn how to become an expert in writing these emails and use our free customer service email templates!

This template covers information about:

• Personalizing your emails
• How to start and close the email
• Email templates to use
• Tips to keep in mind

This template is for:

• Customer support teams
• Team leads or managers
• Sales teams
• Anyone who needs to train people about this topic

How to use and customize this template

This course on how to write customer service emails covers the most universal and crucial information on this topic. We added some empty sections and question fields that you can customize to make the organization’s template relevant. If you don’t need to and want to use the template like it is now, you are free to chuck these parts. In that case, the only thing you need to do is change details like your organization’s name and the training duration.

Feel like changing the template up entirely? You are welcome to. You can change anything about the template. It’s also possible to remove sections, add new ones, add additional questions, and add different content. Keep in mind that you need to define learning objectives for each new or changed section. Our advice? Learn how our templates work, then turn it into whatever works best for you.