How WSP Australia stopped knowledge drain with Easygenerator

With Dr. Fiona McLean, E-learning Designer

At a glance

Company

WSP is a global engineering and consulting firm that delivers infrastructure and environmental solutions, with tens of thousands of employees across more than 40 countries.

Headquarters

Montreal, Canada

Industry

Engineering

Employees

66,200

WSP is an engineering and professional services consulting firm that serves over 40 countries. The company has 6,000 employees in Australia alone—globally, that number is 66,200. Dr. Fiona McLean is an e-learning designer at WSP’s Australia region.

She develops online learning and upskills employees on knowledge-sharing practices. Faced with the challenge of preventing knowledge loss as employees retire, Fiona needed a solution to preserve and share expertise across the organization.

Key results

700+ employees actively creating learning content
Created over 2.400 courses, with some reaching up to 900 learners
Reduced knowledge loss by capturing expertise before employees retire
Enabled employees to share knowledge at the end of projects
Expanded course usage beyond Australia to global teams

Preventing knowledge loss as employees retire

Challenges:

Risk of losing critical knowledge as experienced employees retired
Reliance on a top-down learning strategy
Heavy use of face-to-face training and long webinars
Learning methods that were not engaging or scalable

WSP Australia faced a serious challenge: retiring employees took decades’ worth of knowledge and expertise when they left the company. They had a traditional, top-down learning strategy that involved face-to-face training, long webinars, and a needs-based mentorship program for young professionals.

These methods weren’t engaging for learners, and they weren’t scalable. The Learning & Development team also used tools like Rise and Articulate Storyline, but these required technical expertise and didn’t allow widespread use across employees.

With only a few licenses and four learning designers, meeting the growing demand for learning content was challenging. Plus, capturing the knowledge of senior employees before they retired proved impossible.

Democratizing learning across the organization

WSP’s UK region had been using Easygenerator for a year when the Learning & Development team in Australia saw its value. They recognized it as an effective tool for employees to create courses and share knowledge independently.

Fiona initiated a pilot program, choosing early adopters from different parts of the business to test the tool. Easygenerator’s user-friendly platform allowed people to create and update training materials without any technical know-how.

So, the early adopters quickly embraced the tool. Other than its ease of use, Fiona highlights Easygenerator’s ongoing support as a key advantage. Unlike other solutions in the market that offer a single onboarding session, Easygenerator’s customer success team provides monthly workshops on various topics for course authors.

Plus, Fiona notes that the 24-hour live chat feature encourages many more people to use the tool, as they know help is just a click away whenever needed.

“We’re upskilling people on creating their own learning, so Easygenerator’s simplicity was really a selling point. Can you use PowerPoint? Then you can use Easygenerator.”

Dr. Fiona McLean E-learning Designer

Results of enabling 700+ employees to create training

Today, WSP Australia has 700+ authors using Easygenerator to create expert-led learning content. They have over 2.500 courses and counting—some courses have reached up to 900 learners.

With Easygenerator, employees now share valuable knowledge at the end of each project and before retiring, which has significantly reduced the impact of knowledge bleed. And the range of these courses isn’t limited to the Australia region. WSP’s head office in Canada translates the courses from English to Canadian French with EasyTranslate, saving time and resources.

In 2024, WSP implemented Easygenerator on a global scale to unify its learning and democratize content creation. WSP now captures, translates, and shares employee expertise across the company with a single tool.

2.500+

courses created

190

resources in the first year

700+

authors

How WSP Australia scaled knowledge sharing across teams

Fiona took a strategic approach to roll out Easygenerator across WSP Australia. She identified and onboarded early adopters who were enthusiastic about the tool. After building the initial momentum, she promoted Easygenerator at meetings and workshops, demonstrating its ease of use.

Fiona also developed a comprehensive learning tool kit for designing effective learning experiences. Her toolkit, which included Easygenerator, won her an organization-wide award. This created an even bigger interest in the tool from WSP’s global offices.

Today, WSP uses Easygenerator at a company-wide level in over ten regions. In 2024, the number of global users increased from 150 to 345, and continues to grow almost every day.

Q&A

How can companies prevent knowledge loss when employees retire? –

Companies can prevent knowledge loss by enabling employees to capture and share their expertise before they leave. This ensures critical knowledge is documented and accessible to others across the organization. At WSP Australia, Easygenerator helped employees turn their expertise into structured learning content that could be reused and shared.

What tools help employees create learning without technical skills? +

Tools that are simple and intuitive allow employees to create learning without needing technical or instructional design skills. These tools should make it easy to build, update, and share content independently. At WSP Australia, Easygenerator enabled employees to create courses as easily as working with familiar tools like PowerPoint.

How can L&D teams scale learning with limited resources? +

L&D teams can scale learning by shifting content creation to employees across the business. This reduces reliance on a small central team and increases overall output. WSP Australia used Easygenerator to enable more employees to create training, helping the team meet growing demand.

How can organizations make knowledge sharing part of daily work? +

Organizations can embed knowledge sharing by giving employees tools to easily document and share what they know. Encouraging employees to capture insights after projects helps make learning continuous. At WSP Australia, Easygenerator made it simple for employees to share knowledge as part of their everyday work.

How can companies translate and share training across regions? +

Companies can scale training globally by translating content and making it accessible across regions. This ensures consistency while still supporting local needs. At WSP Australia, Easygenerator made it easier to translate and share courses across teams in different countries.

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