EasyAI Security Standards

Last updated February 2026

Introduction

At Easygenerator we are committed to achieving the highest levels of security to protect client data across all our functionalities. We follow an end-to-end approach to data security and privacy with everything from internal processes, external agreements, leading standards such as ISO 27001, and international regulations such as the GDPR. Our AI backed EasyAI features are no different and are designed and operated adhering to the same standards. se our support chat on the tool to raise any queries as well.

EasyAI Features:

Chat Description: Chat with EasyAI to ask anything, get answers, and generate or refine content. AI functionality provided by: OpenAI Create with AI Description: Create with AI helps authors create a range of content blocks with the help of AI. AI functionality provided by: OpenAI Course Builder Description: Course Builder helps anyone in your business create high-quality, didactically sound e-learning—even if they’ve never built a course before. AI functionality provided by: OpenAI, Pinecone, Mistral Text-to-speech Description: Generate high-quality audio using our Text-to-Speech for enhanced comprehension and enable anytime, anywhere accessibility. AI functionality provided by: Elevenlabs Subtitle generation Description: An AI-powered feature that automatically transcribes videos created on or uploaded to the Easygenerator tool. AI functionality provided by: Deepgram

Partners:

OpenAI: OpenAI is a US research lab aiming to develop safe and powerful artificial intelligence, like the text-generating GPT-3. They focus on responsible AI advancement for the benefit of humanity.

Pinecone: Pinecone is a company specializing in vector databases, a powerful tool for AI applications. They’re headquartered in New York City. Their platform helps developers simplify building and deploying complex AI features by offering a user-friendly vector database solution.

AWS: Amazon Web Services, apart from offering our data storage and hosting services, is a major player in the AI service provider landscape, offering a comprehensive suite of tools and resources.

Deepgram: Deepgram is a research-driven, foundational AI company focused on building voice technology that transforms human-to-machine interactions.

Mistral: Known for its efficient and scalable architectures, Mistral delivers advanced AI capabilities for text generation, reasoning, and multilingual applications. Its models are designed to combine strong performance with transparency and flexibility, making them suitable for enterprise and developer use cases across a wide range of industries.

Other Products

EasyVideo EasyVideo is Easygenerator’s AI-powered video creation and editing add-on designed specifically for learning and development (L&D) use cases. The product enables instructional designers, trainers, and subject-matter experts to rapidly produce high-quality training videos – without requiring advanced editing skills or external production tools. For more details. EasyCoach Easygenerator’s EasyCoach is an AI-powered learning product designed to simulate real-life conversational scenarios for professional training and skills development. It enables learners to engage in realistic, interactive dialogues with AI characters that represent customers, employees, or other stakeholders. The product helps organizations train communication, negotiation, coaching, and other soft skills, and technical/hard skills, in a scalable and measurable way. For more details

Ensuring data privacy

All of the data in transit from the Easygenerator platform to our Partners are encrypted in transit and all data stored with Easygenerator and our Partners is also encrypted at rest. All our Partners ensure GDPR compliance and Easygenerator has a GDPR compliant DPA signed with them. All the data stored by Easygenerator with AWS is also safeguarded under ISO 27001 controls, of which both parties are certified.

Contact us

All queries regarding security and privacy at Easygenerator, EasyAI related or otherwise can be sent to [email protected]. Existing Easygenerator users can use our support chat on the tool to raise any queries as well.

FAQ

About Easy AI, it is a module for content creation, which uses Open AI for the generation. From a Data Privacy perspective, does the access to all the associates posses any risk? –

No data of Easygenerator clients is used to train OpenAI algorithms. OpenAI does store all data input to it for thirty days and processes it to provide the outputs.All associates can refer to the AI Addendum to be aware of what kind of information to upload to the EasyAI features.

All personal information (included personal data) that will be enter into the module will be stored and processed by Easygenerator and Open AI for various purposes, among others machine learning. Can you please confirm if this is the case? +

The data will be stores and processed but not used for machine learning. This applies to all our AI functionalities. We opt-out of using client data to train any machine learning models.

Please can you also provide clarification as to why the data cannot be requested to be removed or deleted? +

Since the data processing is done by our sub-processor OpenAI, there is not currently a process in place where they can be requested to delete specific outputs in the one month duration they store the user inputs for content moderation.

Will you take any responsibility or have any controls/checks in place to restrict collection of sensitive data or is it solely the responsibility of end users which id recorded once users click on the opt-in consent pop-up. +

We do not explicitly collect any sensitive data via the Easy AI features. We store and process whatever input is put into the features, if that includes sensitive information, we do not have visibility into that as the data flow is encrypted and we do not access customer data unless there is an urgent issue. The personal information collected remains the same on the EG platform with or without using EasyAI

The AI Addendum does not clearly states How the data is handled by OpenAI – just a contract with OpenAI is not be sufficient – What about the technical controls +

The technical controls used by OpenAI can be found here: https://openai.com/security
As a consumer taking OpenAI’s services it is not within our control to dictate their technical measures

What does it take to qualify for requesting data deletion before 30 days or even completely opt-out of storage of this data? +

We have already reached out to OpenAI to explore the specific plan Easygenerator can purchase to qualify for opting-out of misuse monitoring. Their response is still pending and at present we do not know the exact metrics required for this opting-out.

Can EasyAI feature be explicitly disabled if requested by the Client? +

Yes, it can be disabled anytime for the client

Feedback data is shared with OpenAI or it’s only retained at EasyGenerator? How long this data will be retained? +

Feedback data is only retained by us at Easygenerator. We retain it until a client’s license expires.

Could you please summarize the different data collection channels that you would use for improving the service and how long it will be stored? Refer below. +

The data channels are the usage metrics and feedback given for the AI functionalities i.e. AskAI and EasyAI. This can include for example the frequency of use of use of the AI features or which quick action function they use etc.