About this template

Good customer service can make all the difference in the satisfaction of your customers, and the likelihood of them continuing to interact with your business. It is important for your employees to be able to provide the best solutions while also building rapport and being efficient. Provide your call center employees with the skills to excel in their roles and keep your customers satisfied.

This template covers information about:

• Building rapport over the phone
• Call control strategies
• Customer scenarios

This template is for:

• Team leads or managers
• Customer support managers
• HR Managers
• Anyone who needs to train people about this topic

How to use and customize this template

This call center training template covers the most universal and crucial information on this topic. We added some empty sections and question fields that you can customize to make the organization’s template relevant. If you don’t need to and want to use the template like it is now, you are free to chuck these parts. In that case, the only thing you need to do is change details like your organization’s name and the training duration.

Feel like changing the template up entirely? You are welcome to. You can change anything about the template. It’s also possible to remove sections, add new ones, add additional questions, and add different content. Keep in mind that you need to define learning objectives for each new or changed section. Our advice? Learn how our templates work, then turn it into whatever works best for you.